2Meters started as a free time project built by a group of friends at the beginning of the COVID19 pandemic to help businesses go get rid of queues. We saw people waiting in front of pharmacies, groceries and supermarkets. We could not understand how that is possible in the 21st century and decided to build a modern solution to solve this problem.
The queue system had to be easy and simple to use. In order to provide the best user experience, an extensive user research as well as benchmarking analysis was performed prior to the design phase. Understanding the user needs and pain points was crucial to better understanding the main tasks, most used features, and daily organization of the related information. The aim was to create an interface that provides value and helps improve the overall workflow of the active users.
The first step of the design process involved user interviews and benchmark research to understand how competitors and users behave. I believe it’s important to get this information early on in the process, before having an idea or prototyping.
After analysing the insights, I began to conceptualise by making paper sketches to give us a way to iterate faster through ideas. From this, I went to production mode, providing the first low-fidelity prototypes.
The wireframes were designed to build the structure and architecture of the digital queue system and only then go to visuals and interactions.